Customer Service:
Note: All of our products are being shipped with UPS
At Shaindys Inc. we are committed to provide superior customer service, during and
after your sale. You can contact us in many ways: On-line, by phone, via fax. No matter
which method you choose, you will find Shaindys customer service support staff to be concerned, knowledgeable and helpful. Remember, we are not
satisfied until you are. Following these guidelines will make your experience with
customer service easier and more pleasant.
Return / Exchange Policy
Merchandise that are not on sale must be received by us within 7 days from receipt for a full refund less shipping. Please choose a reliable shipping option to ensure that we receive your return within 7 days if you wish to receive a refund.
You have up to 14 days from receipt for us to receive your return to receive store credit for merchandise that is not on sale. Store credit is valid for as long as we are in business. After 14 days, we will not be able to accept any merchandise for return.
Items purchased on sale at 35% off or more are considered final sale and may not be returned or exchanged. Items purchased on sale at less than 35% off may be exchanged or returned for store credit only. These items must be mailed back to the store and received by us within 5 days of order receipt.
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Order Tracking
To review your order information:
After you have registered, logged in, and then placed your order, you will be able to
track your order by accessing your account. Simply click on the "my account"
link, located at the top of the right navigation bar and proceed to the order
status/tracking section.
How to contact customer service
Online: ord-status@shaindys.com
By Phone: 845-425-6749
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